FAQ

Pet Sitting

Interview with Hannah Charnley: Owner of Super Fluffy Animals

Service Questions

  • Why should a pet owner use a pet sitter?
    • Pets are able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. It also provides essential socialisation for all dogs, from puppy to adult.
  • What services do you offer?
    • Super Fluffy Animals offers Dog Walking, Home Visits, Day Care, Boarding and House Sitting. We provide service for whatever you need: travel, long hours, a late meeting, working from home but not enough time to walk the dog – what ever you need we’ll be there!
    • Our House Visiting Clients can customize how long they would like their Pet Sitter to visit their pets and we will also perform some household chores for free during our visits, such as bringing in the mail and rotating the lights
  • How does a client go about getting started?
    • All are welcome to contact the office via Phone 07801 476 413, via email hannah@superfluffyanimals.com, or via social media Facebook, Instagram. When they’re ready to get started we have a very simple registration process that will be explained to them. We can get started as soon as the Meet and Greet has taken place
  • Will you provide “gate keeping” services even if someone doesn’t have a pet?
    • Of course! If this will give you peace of mind that your home is safe while you are out of town, we will be more than happy to help
  • What time do the sitters make their rounds and how long do they stay?
    • Our sitters can visit their client up to 4 times a day, or walk their dog up to twice a day
    • The Morning time slot is between 8 and 10am
    • The Mid Day time slot is between 11 and 4pm
    • The Evening time slot is between 5 and 6.30pm
    • The Late Night time slot is between 7.30 and 10pm
    • For House Sitting: no longer than 12 hours go by between visits so for example if your pet was last visited at 8pm, the Sitter would visit again no later than 8am
    • We offer House Visits of 15 minutes, 30 minutes or 1 hour and Dog Walks of 30 minutes or 1 hour
  • What is the Meet and Greet?
    • The registration meeting is a visit that allows the client to get to know our service and their assigned Sitter prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. They will then arrange a trial service. We do NOT provide service until this meeting has taken place.
  • So, after a client has completed their Meet and Greet can they schedule service anytime?
    • Absolutely! All scheduling requests are confirmed during our regular business hours, which are 9AM-5PM Monday through Friday and 10am-4pm Saturday
  • Can your clients schedule directly through their sitter?
    • No. For the safety of our client’s pets all visits MUST be scheduled through the office. If a client schedules through their sitter and the sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the sitter to make sure that the pet has been seen. Super Fluffy Animals will not be held liable for visits scheduled without the offices knowledge.
  • How do you accept payment?
    • We accept Bank Transfer or Paypal
  • Can the clients leave cash?
    • Cash can be left as a tip for the Sitter but all payments for services must be made electronically.
    • See our Payment Policy here
  • Are there extra costs for services rendered on a holiday?
    • We consider the following dates holidays:
      • December 24th, December 25th, December 31st, January 1st
      • Easter Weekend
      • All Bank Holidays
    • Services are charged at Time and a Half or Double Time. See our full Rates here
  • How about last minute requests?
    • We’re more than happy to schedule pet care for last-minute needs, however we cannot guarantee that a sitter is going to be available on short notice, and there is a Last Minute Charge (see our Last Minute Policy). We also only schedule service during our regular business hours (9AM-5PM Monday through Friday, 10am-4pm Saturday).
  • What is the Super Fluffy Animals cancellation policy?
    • Mid Day Dog Walks: 24 hours notice
    • Day Care and Visits: 48 hours notice
    • Boarding and House Sitting: 7 days notice

Pet Care Questions

  • What happens if a client’s primary sitter is not available for a pet sitting request?
    • Our sitter roster is full of excellent pet care providers that would love to care for a client’s pet if their primary sitter is unavailable. Since we have all of the client’s pet care information in our secure database it’s really not necessary for the client to meet with the alternate sitter, however; if the client feels more comfortable with having a meeting with the alternate sitter, we are more than happy to schedule a Meet and Greet
  • Do you care for pets that have aggression issues?
    • No
  • Do you administer medication?
    • Orally only
  • How do the pet care professionals discipline the pets?
    • Super Fluffy Animals believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we inform our client of the incident(s) and together we workout a solution.
  • What happens if a pet becomes ill and the client is out of town or unable to leave work?
    • If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment.