Interview with Hannah Charnley: Owner of Super Fluffy Animals
Service Questions
- Why should a pet owner use a house/pet sitter?
- Pets are able to maintain their routine in the comfort of their own home, and enjoy the personal attention provided by a pet sitter. This often reduces levels of anxiety from being in a different environment or having to deal with unfamiliar animals.
- Having a Sitter also offers your home a level of security as it appears occupied – we can rotate the lights, take out the bins, water the plants, remove unopened mail from sight.
- If you have a variety of species, a Sitter means one person can look after everybody instead of sending the dog to kennels, the cat to a cattery and getting a neighbour round for the rabbit!
- What services do you offer?
- Pet Sitting at the Owner’s Home, with 3 levels of care available:
- Level 1 – Pet can be unattended up to 5 Hours at a time
- Level 2 – Pet can be unattended up to 2.5 Hours at a time
- Level 3 – Pet is not unattended – 24 Hour Care
- All levels include guaranteed attendance between 9pm and 6am
- The Sitter will walk (if necessary), feed and keep your pet company
- House Sitting if you don’t have a pet! For the peace of mind that your home is occupied whilst you are away
- Pet Sitting at the Owner’s Home, with 3 levels of care available:
- How does a client go about getting started?
- Head over to Become A Client and enter some basic information about your requirements
- If we have Sitters available we will arrange a Meet and Greet at your house
- If that goes well we then organise a Trial Overnight stay
- For new clients, we suggest booking us at least 3 months in advance of the first Service. This allows us to find a Sitter, do the Trial and help you find another Sitter or Company if it doesn’t work
- What is the Meet and Greet?
- The registration meeting is a visit that allows the client to get to know our service and their assigned Sitter prior to the start of their service. During this visit the Sitter will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. They will then arrange a trial service. We do NOT provide service until this meeting has taken place.
- So, after a client has completed their Meet and Greet can they schedule service anytime?
- Absolutely! All scheduling requests are confirmed during our regular business hours, which are 9AM-5PM Monday through Friday
- As stated previously, for new clients, we suggest booking us at least 3 months in advance of the first Service. This allows us to find a Sitter, do the Trial and help you find another Sitter or Company if it doesn’t work
- Can your clients schedule directly through their sitter?
- No. For the safety of our client’s pets all services MUST be scheduled through the office. If a client schedules through their Sitter and the Sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the Sitter to make sure that the pet has been seen. Super Fluffy Animals will not be held liable for Services scheduled without the office’s knowledge.
- How do you accept payment?
- We accept Bank Transfer
- Can the clients leave cash?
- Cash can be left as a tip for the Sitter but all payments for services must be made electronically.
- See our Payment Policy here
- Are there extra costs for services rendered on a holiday?
- We consider the following dates holidays:
- December 24th, December 25th, December 31st, January 1st
- Easter Weekend
- All Bank Holidays
- Services are charged at Time and a Half or Double Time. See our full Rates here
- We consider the following dates holidays:
- How about last minute requests?
- We’re more than happy to schedule pet care for last-minute needs (if you are a regular client), however we cannot guarantee that a sitter is going to be available on short notice, and there is a Last Minute Charge (see our Last Minute Policy). We also only schedule service during our regular business hours (9AM-5PM Monday through Friday).
- What is the Super Fluffy Animals cancellation policy?
- 1-3 Days Booking – 72 Hours Notice
- 4-10 Days Booking – 7 Days Notice
- 11+ Days Booking – 14 Days Notice
- If services are cancelled with less notice, there is a 40% cancellation charge. See our Cancellation Policy
Pet Care Questions
- What happens if a client’s primary sitter is not available for a pet sitting request?
- Our sitter roster is full of excellent pet care providers that would love to care for a client’s pet if their primary sitter is unavailable. Since we have all of the client’s pet care information in our secure database it’s really not necessary for the client to meet with the alternate sitter, however; if the client feels more comfortable with having a meeting with the alternate sitter, we are more than happy to schedule a Meet and Greet
- Do you care for pets that have aggression issues?
- No
- Do you administer medication?
- Orally only
- How do the pet care professionals discipline the pets?
- Super Fluffy Animals believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we inform our client of the incident(s) and together we workout a solution.
- What happens if a pet becomes ill?
- If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment.
- Emergency procedures will be clarified at the Meet and Greet