Office Hours
Monday to Friday 9am-5pm
Saturday 10am – 4pm
Sunday Closed
Bookings Policy
Bookings must be made through the office during Business Hours
Bookings can be made via Phone, Text, E-mail, Facebook Messenger or Instagram Message
The Office will not be responsible for issues relating to Bookings make without the Office’s knowledge
Cancellation Policy
Dog Walking/House Visits – 24 hours notice
Day Care – 48 hours notice
House Sitting/Boarding – 7 days notice
If notice is given in less than the stated time, there is a 40% cancellation fee of the whole booking. This will ONLY be waived under the following circumstances:
- Pet becomes ill
- Owner becomes ill
- Death of a loved one
- Exceptional weather
Last Minute Booking Policy
Services will only be booked during office hours: Monday to Friday 9am-5pm, Saturday 10am-4pm
Same Day requests for any bookings incur a £10 charge
Dog Walking, House Visits and Day Care requests due to start in under 24 hours – £5 charge
House Sitting and Boarding requests due to start in under 3 days’ time – £10 charge
Payment Policy
Payment must be paid electronically via Bank Transfer or Paypal
Dog Walks, House Visits and Day Care services are to be paid on the day of service. There will be an additional £2 charge for each day that payment has not been received
Regular bookings can be paid weekly or monthly, either ahead of time or after receiving an invoice. Please contact the office to discuss your preference. Invoices must be paid within 30 days, after which there will be an additional £2 charge per day
House Sitting and Boarding services: 1 to 3 nights – payment is due on the last day of service. There will be an additional £2 charge for each day that payment has not been received
House Sitting and Boarding services: 4+ nights – 50% payment due before service begins, 50% payment due on the last day of service. There will be an additional £2 charge for each day that payment has not been received
Friends and Family Policy
If there are unexpected family or friends in the property, we will immediately leave as we are not responsible for anything that happens to your pet/s should another person be involved. We will still require payment
Key Policy
Keys must be signed over to the Sitter and Office by both You and the Sitter on the Key Slip for the duration of the booking
After the booking, keys must be returned and signed over to You on the key slip by both You and the Sitter.
Sitters will not lend your key to anyone unless they have also signed the Key Slip
Safe Access Policy
Access to the Property must be safely accessible for the Sitter. If access is unsafe in anyway, the job will not be undertaken and we may require payment for all or part of the job
Unsecured Pets Policy
We will not accept jobs where the pet/s is/are not securely enclosed within the property, ie. fully enclosed garden, as the risk of escape is too great
Confidentiality Policy
Details of the Pet/s address will be kept confidential, as will the Date/s that the property is unoccupied. We will post pictures of your pet/s on Social Media on a daily basis, unless specifically requested by You not to do so
Weather Policy
In extreme weather, we will endeavour to move service times accordingly to keep the pet/s safe – whether that be earlier walks, shorter walks, cancelled walks etc.
We will always inform you of our intention to change the service time as soon as possible